FAQ

Frequently Asked  Questions

 

1.  How do I book a property?question-mark
You have several options and the easiest and most cost efficient is to book online whenever you like, 24 hours/7 days a week. Our secure website, www.dabs.com.au, is simple to navigate and you can book your choice of property in a matter of minutes and find out almost all the information you’ll ever need. Your online booking will save you a $10 online booking bonus per night. You can also call one of our friendly and knowledgeable consultants 6 13 5348 1448 and they’ll take care of all your booking needs and provide any information you require. Alternatively, just call in and see us at our office at 94 Vincent Street, Daylesford – conveniently located between the Post Office and the Visitor Information Centre, just by the first roundabout.

2.
  What deposit will I need to pay?
A 50% deposit will confirm your booking, with the balance due 14 days prior to your arrival. If booking online, the full amount is required to be paid in order to receive our online booking bonus of $10 per night. All deposits need to be received within three working days of making your booking. If payment has not cleared our bank by your arrival,  we may need to take a credit card holding deposit until such time as the funds have cleared.

3.  With no credit card how will I pay?
We will accept bank cheques, money orders or a direct deposit EFT transfer to our bank account. For security purposes however, you will need a valid credit card at time of check-in or a cash bond will be required. Just call our office on 6 13 5348 1448 to obtain our bank account details.

4.
  We only need one bedroom – what if we book a multiple bedroom property – do we have to share our accommodation with other guests?
A single bedroom booking does not require you to share the property with other guests. The tariff will vary depending on how many rooms you book. Guests are always given sole occupancy for all our properties. Multiple bedroom properties are always quoted at the “full house tariff” when booked more than two weeks in advance.

5.  What is a “full house tariff”?
The cost of the property when all rooms are booked is the “full house tariff”. The use of “full house tariff” ensures that we only book appropriate-sized properties for the size of the group booking the accommodation. This way we realise the full potential of all our properties and ensure larger properties are available for larger groups.

6.
  What happens with the tariff if there are three of us staying, but one guest for only one night?
The tariff is determined by the number of bedrooms used, for either one night or the duration of the booking.

7.  My time is limited and I can only stay for one night – will you accept single night bookings?
Single night bookings are available midweek from Sunday to Thursday, excluding Public Holidays.  For weekends, as is accepted practice across this region, a two night minimum generally applies. The Lake Daylesford Apartments and the Grange Bellinzona rooms are available for one night bookings online. Please call us for enquiries related to one night bookings if you require further information.

8.
  What is the distance to Daylesford from Melbourne?
From the Melbourne CBD, the distance to Daylesford is approximately 110 kilometres, taking around 90 minutes.

9.  How do we get to Daylesford?
Full directions are available at from the Location Map>See Area Map section of our website www.dabs.com.au. If coming from Melbourne, you can take either the Western Highway or Calder Highway, taking approximately the same travel time, depending on your point of departure in Melbourne. Daily V/line train and bus services operate from Southern Cross Station. Buses also operate daily from Ballarat, Bendigo, Geelong, Ballan and Woodend. Feel free to call us if you would like assistance planning your best route to Daylesford.

10.  How far is Hepburn Springs from Daylesford?
Just three kilometres by car or a hearty 30-40 minutes walk along a shared bike and walking pathway. A local bus service and taxi services also links the twin towns.

11.  Where and how do I collect the keys to my accommodation?
All keys are collected from the Daylesford Accommodation Escapes office at 94 Vincent Street, Daylesford. We are conveniently located between the Post Office and the Visitor Information Centre, just by the first roundabout.  Our Booking Confirmation Letter will re-confirm the key collection point.

12.
  What time is check-in for my accommodation?
All Daylesford Accommodation Escapes properties have a 3 pm check-in.

13.  What time is check-out from my accommodation?
All Daylesford Accommodation Escapes properties have a 12 noon check-out, allowing you to maximise your stay in Daylesford.

14.  Can we have an early check-in?
With our great 12 noon check-out time, it is not always possible to accommodate early check-ins. The best way to guarantee an early check-in is to book and pay for the property at least by the night before.

15.  Can we have a late check-out?
Providing your accommodation is not booked for that evening, a late check-out may be possible. Call our office on your last morning and we can confirm if a late check-out is possible and advise you of the fee involved.

16.  Please tell me what bedding is provided?
All bed linen (sheets, pillows, pillow cases, blankets or doonas) and bath towels are all provided in all our properties. Feel free to bring your own pillow, rug or soft toy!

17.  Are the hampers of local produce for us?
Some of our properties provide a Welcome Hamper of local produce and, where this occurs, the hamper is complimentary and for your enjoyment. The cooler bag is yours to take home!

18.  There’s a telephone in our property, can we use it?
Where properties have a telephone, feel free to use it for local calls to our booking office, for taxis, restaurant and spa/treatment bookings, etc. Neither STD nor overseas calls can be made from in-house telephones, however in-coming long distance calls can be received. If you need to call anyone outside of our region, you can use the public telephones found at either the Daylesford or Hepburn Springs Post Offices or Coles Supermarket. Mobiles can also be used with Telstra, Optus and Vodafone which all provide coverage. Please be aware that all providers do not have full coverage in this area and remember to check with your own provider for specific details.

19.  Do we have to clean the property before we check-out?
No – we simply ask that you leave your accommodation in a neat and tidy condition, with dishes washed and dried and furniture returned to its original position. This will save you paying any additional cleaning fees.

20.  We may want to book spa treatments, dinner or other special treats?
Call our office at any time during our opening hours to book any of the full range of treatments or spas, make restaurant bookings, deliver flowers, prepare party food, local wines etc.  Just ask and we’ll be able to organise it with our local knowledge of all that is available. We can also recommend restaurants, spas and the full range of services available across the Spa Country. Our telephone is 6 13 5348 1448.

21.  What are your Terms and Conditions?
Full details of our Terms and Conditions can be found on our website at www.dabs.com.au or call our office on 6 13 5348 1448.

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